No, ear-level controls are not available on DREAM custom models; program changes and volume control are accessed by remote control only (RC-DEX or M-DEX) for our wireless models. Read more
No, ear-level controls are not available on CLEAR custom models; program changes and volume control are accessed by remote control only (RC-DEX or M-DEX). Read more
No, FASHION is only available in the DREAM family. Read more
No, the CROS is compatible with DREAM wireless models only. Read more
VS-D is Direct Audio input-compatible. The SCOLAflex-i FM receiver can be attached via a slide-on connection to the bottom of the hearing aid. Alternatively, a 3-pin DAI adapter is available when using DAI equipment featuring a 3-pin Europl... Read more
The Output Extender is a 60 mm long folded sound bore that increases the maximum output by approximately 7 dB in the 1 kHz region, shifting the resonant peak to produce greater low-frequency output and a BTE-like sound quality. The Output Extende... Read more
The MENU family is compatible with the RC4-1 or RC4-2 remote controls as well as the T-DEX for Bluetooth connection in MENU models equipped with telecoils. Read more
No, the MENU family is available in custom and BTE models only. Read more
No, there are no InterEar capabilities in mind. That feature is available in Widex DREAM, CLEAR, and SUPER series instruments only. Read more
The mind family is compatible with the RC4-1 or RC4-2 remote controls as well as the T-DEX for Bluetooth connection in mind models equipped with telecoils. Read more
This is possible in the DREAM family by ensuring that the the Audibility Extender feature is turned on in the Master program. Read more
No, a telecoil program is not required. Phone+ utilizes the WidexLink wireless connection to transmit the phone signal from one hearing aid to the other, resulting in binaural hearing on the telephone. Phone+ is only available in wireless m... Read more
Phone+ can not be accessed from the RC-Dex or M-Dex. Phone+ can only be accessed by a long press of the program button on the hearing aid. Use another long press on the same program button to exit the program. Read more
The client designates the phone ear by a long press of the program button on the side they wish to to hold the phone to; this activates Phone+. For example, if they wish the right side to be the phone ear, the user needs to press and hold the pro... Read more
Yes, a tinnitus-sufferer with normal hearing may benefit from binaural devices with Zen. Read more
Fit with an open tip but choose a non-open identity in Compass (flex). This will ensure Zen noise’s low frequency spectrum will be produced. 1. Set the hearing loss to 5dB flat. This will bring the microphone squelch down in level. 2.... Read more
Even when unilateral tinnitus is reported, a binaural Zen fitting is recommended. While tinnitus is an auditory perception that maybe localized to the right ear, left ear, both ears or middle of the head, the generators of tinnitus lie centrally ... Read more
The risk with Zen noise is that the compressors in the hearing aid can affect Zen noise as it is a soft input at the same time as the compressors are trying to use microphone squelch (expansion) to reduce circuit noise levels. This can resu... Read more
Habituation is a process that takes time. There is no set timeline, however, regularly scheduled follow-up appointments are recommended (eg., 2 weeks, 1 month, 3 months, 6 months, and so on). Focus on the evidence of progress towards goals by per... Read more
The volume of Zen depends upon the client’s hearing loss. Zen tones are presented as soft input approximately 10-12 dB SL. Read more
No, only one of each DEX device can be paired. Read more
[Please see "Information on wireless WidexLink" document] Read more
Additional programs in the receiving hearing aid are not accessible while the WIDEX CROS is in use. To access additional programs, the CROS transmitter needs to be turned off. The CROS transmitter itself does not have additional programs. Read more
For both a CROS/BI-CROS fitting, the WIDEX CROS will only transmit and reflect settings from the Master Program, including frequency response, speech and noise mode, etc. Read more
After closing the battery door, turn on the CROS transmission by pressing the button on the botton of the CROS. Read more
The volume control on the CROS adjusts the transmitted sound only. The volume control on the receiving hearing aid (DREAM 9 or FASHION) will adjust the hearing aid volume in a BI-CROS fitting but is disabled in CROS fitting as the hearing aid mic... Read more
No. When the battery runs out on the CROS transmitter, the user will hear a message indicating that the hearing aid returning to Program 1 (normally the Master Program). Read more
Simultanous streaming from both the CROS and another DEX device is not possible, however, if the signal from another DEX is stronger than CROS, it will override the CROS signal. It all depends on the signal strength of the DEX device relative to ... Read more
Although it is recommended that the CROS transmission be turned off before using streaming devices, M-DEX streaming will work while the CROS is on. To use the M-DEX for remote control functions, the CROS must be turned off. Read more
Yes, the UNI-DEX or TV-DEX can be used while the CROS is turned on, however, it is recommended that the CROS transmission be turned off before using streaming devices. Read more
No, because of the new dimensions of the receiver housing, it is not possible to use an existing custom ear-tip with an EasyWear receiver. Read more
No, EasyWear uses the existing earwire measuring tool. Read more
No matching is required for FM+DEX; tranmission is automatic when FM+DEX is turned on and in range of the hearing instruments (within 40 cm) . Read more
No, the FM+DEX is a wireless FM streaming device that relays the signal from an FM system to any DREAM, CLEAR, or SUPER hearing aid (including wireless CICs) via WidexLink. FM+DEX requires one FM receiver mounted to the bottom of the device in or... Read more
Yes, the FM+DEX is compatible with any FM receiver via a 3-pin Europlug connection. To specify this type of connection on the FM+DEX, slide the FM switch to the left. Read more
This is most likely due to the hearing aids not being reset after disconnecting from Compass. To reset, turn the hearing aids off then back on by opening the battery doors, counting to 10, and then closing the battery doors. Read more
Find the parameter in the phone's settings that pertains to acoustic alerts and disable it (e.g., it may be under Sound Profile, text message settings, acoustic alerts, etc). If the client is unable to locate this setting, direct them to their ce... Read more
The Music setting is designed to optimize music reproduction and the Speech setting is designed to optimise speech during mobile phone conversations. Occasionally, a change in intensity when switching between these settings may be noticed. ... Read more
The left and right focus works by setting the microphone mode on the focus side to omni-directional and engaging an effective noise reduction scheme on the opposite side. FreeFocus utilizes the natural head shadow effect, which can be as mu... Read more
With wireless CIC models, the FreeFocus feature will provide Left, Right and Front focus (an indication of the ear’s natural front focus ability). There is no rear focus since CIC models only have one omni-directional microphone. Read more
Yes, The client will have the choice of front or back focus in a monaural fitting. Right or left focus is not available. Read more
Multiple devices can be paired to an M-DEX, but only ONE device can be connected at a time. The connection is controlled by the Bluetooth device, rather than the M-DEX. If the M-DEX is already connected to a certain device (e.g., a phone) and the... Read more
[Please see "Using the M-DEX with Landline Telephone" document] Read more
Matching an M-DEX to two hearing aids of different series is possible, however, it will result in restricted M-DEX functionality, such as no separate left/right volume control, FreeFocus is limited to front and rear focus only, and streaming only... Read more
Rematch the RC4 to the hearing aids. If this problem re-occurs, please phone Widex technical support. Read more
[Please see "Using Multiple RC4 Remotes" document] Read more
Yes, but each hearing aid must be programmed separately. Ensure that both hearing aids have the same number of programs and the same remote control options (e.g., timer, display light, etc), so that the remote control codes will be the same. Matc... Read more
The most likely cause of strange displays on the RC4 screen is weak batteries; replace the batteries and re-match if necessary. Read more
To mute on the RC-DEX, press “-“ twice at the bottom of the volume control range. To restore the default volume level, press either “-“ or “+”. Read more
Yes, the RC-DEX can be matched to two different series of hearing aids. The hearing aids must be programmed separately and have the same number of listening programs. Make sure to reset each hearing aid after disconnecting from Compass by opening... Read more
Yes, T-DEX is compatible with any telecoil-equipped hearing aid. Read more
No, the T-DEX does not have to be matched with the hearing aids. To receive the T-DEX transmission, a telecoil (T/MT) program must be active in the hearing aids. Read more
Only one TV-DEX controller can be matched to the hearing aids, however, the controller can be used with multiple TV-DEX bases, which would allow the TV-DEX to be used with multiple TVs. Simply place the TV-Dex into the base for 5 seconds wh... Read more
[Please see "TV-DEX Digital Audio Output Information" document] Read more
Each person would need their own TV-DEX, and attach each base to a splitter on the TV audio output. Read more
Yes, the TV-DEX can be matched to two different series of hearing aids; they must be programmed separately and have the same number of listening programs. Make sure to reset each hearing aid after disconnecting from Compass by opening and closing... Read more
No matching is required to use the UNI-DEX. Read more
A headset to PC adaptor will need to be purchased that converts the UNI-DEX 3.5mm plug into dual microphone/audio plugs. Read more
UNI-DEX may work with a home telephone if the headset jack is compatible. Read more
The USB Link drivers must be first be installed before it can be connected. For installation instructions, [please see 'Installing USB Link" document] Read more
By default, the Comfort/Music/TV/Reverse Focus program is linked to the Master program and must be unlinked before they can be adjusted independently. To unlink a program from Master:1. Select the desired program to be unlinked in... Read more
Use Overall gain offset if the overall loudness level of the program is too loud or too soft. Adjustments of this feature only affect the selected program. Use Telegain offset if the signal from the teleloop system (or phone) is too ... Read more
In order to program FASHION you will need Compass GPS 1.1 or later. Read more
Go to the Session Start screen, and select the Quality Assurance icon under the More Tools menu on the left navigation panel. Linear Test Mode (Test Mode 1) allows for a performance measurement of the hearing aid. Max Gain Test Mode measures the ... Read more
Ensure that the USB Link drivers have been installed. [Please see "Installing USB Link" guide]. Once the drivers have been installed, plug the USBlink into the computer. Next, open Compass GPS and go to the Session Start screen, then select Compa... Read more
Compass GPS is for programming the DREAM family of hearing aids, which can only be programmed wirelessly through the USB Link or nEARCom. Read more
Compass GPS is for programming the DREAM family and future products only. For all other products, such as CLEAR, please use Compass V5.x. Read more
For the CROS, you will need Compass GPS 1.2 or later. First, detect and program the hearing aid like a monaural fitting. Once complete, turn on the CROS, place on the client, and match to the hearing aid (see CROS/BiCROS section in th... Read more
Ensure you are running Compass GPS 1.2 or later. Then, the CROS/BICROS option will be found the the Handling screen in the left navigation panel. Read more
The Product Selection Guide will help you in choosing the appropriate solution for your client based on their personal preference and their individual listening needs. It will also provide you with a framework around which you can build your dial... Read more
No, the Product Selection Guide is running as a regular webpage, which you access using a URL. Read more
The language is automatically selected when launching the Product Selection Guide. The language selection is based on your browser’s default language. You can select a different language in Settings. Read more
Yes, you need to be online in order to access the guide the first time and when you need to get any of the updates. Read more
The first time you access the guide it will save the required files in the cache memory of your PC or tablet enabling you to use the Product Selection Guide without a connection to the internet. Read more
In order to work offline, the Product Selection Guide needs to store files in the browser cache. The storage required by the Product Selection Guide is higher than the default cache size, and we need your permission to increase it. The process is... Read more
The Product Selection Guide is stored in the internet browser's cache memory, so you need to clear the content of this. The cache is cleared using the following procedure:Internet Explorer:Press Ctrl + Shift + Del. A window op... Read more
You can find a description of each of the icons below:1. ... Read more
The rating is based on a thorough analysis of the features available in each model and performance level. Each feature has been awarded a number of points and points are added up to awards a total rating. Read more
Our top model is always used as the benchmark for the rating, and is set to index 100. Read more
Yes, that is true. Listening situations that require listening in noise carry a bigger weight than listening in quiet. This means that setting listening needs to a five in a listening situation, which is listening in quiet, for example, "One-to-o... Read more
The reports are generated online and connection to the internet is therefore required. If you do not have internet access, the guide will save the report in a print queue and you will be able to generate the report once you have access again.... Read more